A recent Ninth Circuit decision, Rushing v. Williams-Sonoma, Inc., 2026 WL 2731408 (9th Cir. Sept. 16, 2026), confirms that defendants seeking to compel arbitration based on internet contracts must do more than submit exemplar screenshots of webpages containing arbitration-related disclosures. Rather, to meet their evidentiary burden, defendants must tie that visual evidence to the specific users at issue—showing that the webpages actually appeared as depicted in the exemplars at the time those users accessed them.
In Rushing, the plaintiffs brought a putative class action alleging false advertising related to the thread count of defendants’ bedding products. After the district court certified a class of California consumers, the defendants moved to compel arbitration of claims by class members who had purportedly agreed to defendants’ arbitration agreement. In support, defendants submitted declarations and accompanying exemplar screenshots of checkout and account sign-up processes on their webpages that contained language disclosing that taking some action on the page constituted agreement to defendants’ terms and conditions, which included an arbitration agreement.
Continue Reading Ninth Circuit Emphasizes Importance of Connecting Visual Proof to Class Members for Motions to Compel Arbitration